Your knowledge base is the home of self-help documents about your products and services. Customers come to your website looking for this type of content. Let them find it easily with a custom domain that gives your Agile CRM knowledge base the same base URL as your main website.
You can consider your knowledge base a part of your overall website with a custom domain. Link to it in your menus and visitors will navigate there as though they have never left your site.
By using a custom domain, you’ll let customers find your knowledge base more easily. They can easily remember the URL if it uses the same base address as your website, which cuts down on confusion and allows them to find helpful content faster.